Refund policy
Refund and Return Policy
At PAWDRIVE, we want customers to have a positive shopping experience.
Return Period
Customers may request a return within 30 days of receiving their order.
Contact us before sending any product back. Returns must be approved and follow the return instructions provided by PAWDRIVE.
Return Conditions
Returned products should be unused and in their original condition, with original packaging where reasonably possible.
Some products may not be eligible for return where permitted by applicable law.
Return Shipping
Unless otherwise required by law or agreed to by PAWDRIVE, customers are responsible for return shipping costs.
Please contact us before arranging a return so we can provide the correct instructions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos or other relevant evidence, where available
We will review the issue and explain the available resolution.
Refunds
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may depend on your payment provider.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. Cancellation may not be possible once an order has entered processing or shipment.
Your Legal Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.